What’s covered?

  • Theft
  • Damage

All phones, tablets and laptops on Trig Digital are inclusive of insurance, except TV’s and refurbished items.

We also offer insurance against theft and damage for items that are not purchased from Trig Digital, at 10% of item value.

Our insurance cover is valid for 12 months.

How to get insurance?

Click here to apply for insurance 

 

Claiming process

Theft

Report within 48 hours with the below:

  • Submitted claim form
  • Police abstract
  • Phone blocking certificate from service provider

Damage

Report within 48 hours with the below:

  • Submitted claim form
  • Proforma invoice for fixing of item from a legitimate shop

 

Excess (Amount to be paid upon risk occurring)

  • Theft & Damage – 10% for each and every loss, with a minimum of KES. 5,000

 

Process

  1. Fill in the claim form and provide necessary documentation
  2. Pay the excess i.e. 10% to Trig Digital buy goods- Till number 5030355 
  3. Upon receipt of payment, an e-receipt will be shared to your email for confirmation within 48 hours

(The insurance cover is immediate upon receipt of payment)

Exceptions- What’s not covered?

  • Loss/ damage or deterioration arising from wear and tear
  • Loss/ damage due to theft or attempted theft by any relative or employee of the owner
  • Loss/ damage occasioned through the willful act of the owner
  • Unexplained loss
  • Loss/ damage recoverable from any other insurance
  • Loss/ damage as a result of war, radiation, terrorism or political violence